Terms of Service

Effective Date: October 17, 2025
Last Updated: October 17, 2025

Agreement to Terms

By accessing or using the services of The Ideas Inside (operated by Gemmine Organization, LLC, referred to as "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Overview

We provide digital strategy, design, and development services for small businesses, including but not limited to:

  • Website development (Squarespace and custom solutions)

  • Brand identity and positioning

  • Social media strategy and content

  • Merch store setup and strategy

  • SEO optimization

  • Email marketing setup

  • CRM integration

  • Strategic advising and consulting

  • Ongoing maintenance and support services

Service Engagement Process

Discovery and Proposal

  1. Initial Consultation: We offer a free 30-minute discovery call to understand your needs

  2. Proposal: We provide a written proposal outlining recommended services, deliverables, timeline, and pricing

  3. Agreement: Services begin upon acceptance of the proposal and receipt of the initial payment

Project Onboarding

  1. Survey Completion: Client completes a comprehensive onboarding survey

  2. Kickoff Meeting: 60-minute meeting to align on project vision and expectations

  3. Timeline Agreement: Both parties agree to project milestones and deadlines

Payment Terms

Project-Based Services

  • Deposit: 50% deposit is required before work begins on projects over $3,000

  • Final Payment: Remaining balance due upon project completion

  • Under $3,000: Full payment due upfront or 50% deposit at the client's preference

  • Payment Methods: We accept credit cards, ACH transfers, and checks

  • Late Payments: Invoices not paid within 15 days are subject to 1.5% monthly interest charge

  • Payment Plans: Available for projects over $3,000; terms must be agreed upon in writing

Retainer Services

  • Monthly Billing: Retainer services are billed monthly in advance

  • Auto-Renewal: Retainers automatically renew each month unless cancelled

  • Cancellation: 30-day notice required to cancel retainer services

  • Unused Hours: Retainer hours do not roll over to subsequent months

Referral Credits

  • Application: Referral credits apply to the final invoice

  • Non-Transferable: Credits cannot be transferred or exchanged for cash

  • Expiration: Credits never expire

  • Terms: Subject to referral program terms outlined separately

Client Responsibilities

You agree to:

  • Provide accurate and complete information during onboarding

  • Respond to requests for feedback within agreed-upon timeframes (typically 3 business days)

  • Provide necessary access to accounts, platforms, and existing materials

  • Respect our revision policies as outlined in your service agreement

  • Make timely payments according to invoice terms

  • Own and maintain any accounts we set up on your behalf (Squarespace, email platforms, etc.)

Revision and Scope Policies

Revision Rounds

  • Each service includes defined revision rounds (specified in the service description)

  • Revisions must be submitted in writing using our feedback forms

  • Additional revision rounds beyond the scope may incur additional fees

Scope Changes

  • Requests outside the original project scope require a written change order

  • Additional fees will be quoted and must be approved before proceeding

  • Timeline may be adjusted based on scope changes

Timeline Extensions

  • Client delays (late feedback, missing materials) may extend the project timeline

  • We will notify you of timeline impacts and adjust deadlines accordingly

  • Extended timelines due to client delays do not affect payment terms

Intellectual Property Rights

Client Ownership

Upon full payment, you own:

  • Final deliverables created specifically for your project

  • Custom code written for your website

  • Designs created for your brand identity

  • Content created for your business

Our Ownership

We retain rights to:

  • Our proprietary processes, templates, and methodologies

  • Pre-existing code libraries and tools

  • General knowledge and techniques applied to your project

  • The right to display your project in our portfolio (unless otherwise agreed)

Third-Party Materials

  • Stock photos, fonts, and third-party tools remain the property of their respective owners

  • Licenses for third-party materials are your responsibility to maintain

  • We will identify any third-party materials requiring ongoing licenses

Portfolio Use

We reserve the right to showcase completed projects in our portfolio, case studies, and marketing materials unless you request otherwise in writing.

Service Guarantees and Limitations

What We Guarantee

  • Professional-quality work meeting industry standards

  • Work delivered according to agreed-upon timeline (subject to client cooperation)

  • 30-day post-launch support for bug fixes within the original scope

  • Training and documentation for all deliverables

  • Honest recommendations in your best interest

What We Don't Guarantee

  • Specific business results, revenue, traffic, or rankings

  • That you will be satisfied with subjective design preferences (hence revision rounds)

  • Functionality of third-party platforms outside our control

  • Future compatibility with platform updates beyond our control

Warranty Period

  • 30 days from project completion for bug fixes and adjustments within scope

  • Does not cover changes to requirements, new features, or third-party platform issues

  • Extended warranty is available through a maintenance retainer

Platform and Service Limitations

Squarespace Services

  • We recommend Squarespace for most small business websites based on our professional judgment

  • Squarespace limitations apply (platform capabilities, template constraints, etc.)

  • You are responsible for the ongoing Squarespace subscription fees

  • We are not responsible for Squarespace platform changes or limitations

Third-Party Services

  • We may recommend third-party services (email platforms, payment processors, etc.)

  • You are responsible for terms, pricing, and ongoing relationships with third-party providers

  • We are not liable for third-party service failures, price changes, or policy updates

Cancellation and Refunds

Project Cancellation

  • Before Work Begins: Full refund minus administrative fee ($250)

  • After Design Begins: 50% of project fee (kill fee) for work completed

  • After 50% Completion: No refund; remaining deliverables provided as-is

Retainer Cancellation

  • 30-day written notice required

  • No refund for the current billing period

  • Outstanding work will be completed or delivered as-is

Our Right to Terminate

We reserve the right to terminate services if:

  • Client fails to make timely payments

  • Client is abusive, threatening, or disrespectful to our team

  • Client repeatedly misses deadlines, causing excessive delays

  • Client requests work that violates our ethical standards

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability shall not exceed the amount paid for the specific service

  • We are not liable for indirect, incidental, consequential, or punitive damages

  • We are not liable for lost profits, data, or business opportunities

  • We are not liable for damages caused by third-party services or platforms

Indemnification

You agree to indemnify and hold harmless The Ideas Inside and Gemmine Organization, LLC from any claims, damages, or expenses arising from:

  • Your use of our deliverables

  • Content you provide to us

  • Your violation of these terms

  • Your violation of any third-party rights

Confidentiality

Both parties agree to:

  • Keep confidential information private

  • Use confidential information only for the purposes of the project

  • Not disclose confidential information without written consent

  • Return or destroy confidential information upon request

Dispute Resolution

Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

Dispute Process

  1. Negotiation: Both parties agree to attempt good-faith negotiation

  2. Mediation: If negotiation fails, parties agree to mediation before litigation

  3. Jurisdiction: Any legal action must be brought in state or federal courts in Massachusetts

Miscellaneous

Independent Contractor

We are an independent contractor, not an employee or agent of your business.

Entire Agreement

These terms, along with your signed proposal, constitute the entire agreement between the parties.

Amendments

We may update these terms from time to time. Material changes will be communicated via email. Continued use of services constitutes acceptance of updated terms.

Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control (such as natural disasters, pandemics, or government actions).

Assignment

You may not assign or transfer your rights without our written consent. We may assign our rights and obligations to a successor business.

Contact Information

For questions about these Terms of Service:

The Ideas Inside
Genuine Organization, LLC
Email: hello@genuinejack.xyz
Phone: 617-420-6450
Address: Boston, MA, USA

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These terms are designed to protect both parties while ensuring a successful partnership. We're here to create great work together—let's keep it simple, honest, and professional.